00313nam a2200109Ia 450000500170000000800410001703500070005810000220006524500340008726000370012165000450015820251022063804.0251022s9999||||xx |||||||||||||| ||und||  a39  aChristina Osborne 0aDealing With Difficult People  bDorling Kindersley Limitedc2001  aC-01:Personality Development Soft Skills