00314nam a2200121Ia 450000500170000000800410001702000220005803500080008010000190008824500230010726000330013065000290016320251022063807.0251022s9999||||xx |||||||||||||| ||und||  a978-1-4221-7971-0  a177  aJohn P. Kotter 2aA sense of urgency  bHarvard Business Pressc2008  aC-07:Strategy and Policy