00382nam a2200121Ia 450000500170000000800410001702000220005803500090008010000160008924501110010526000160021665000280023220251022063848.0251022s9999||||xx |||||||||||||| ||und||  a978 81 7992 920 9  a1738  aRobert Cava 0aDealing With Difficult People - how to deal with nasty customers, demanding bosses and annoying co-workers  bJaicoc2011  aC-09:General Management