00398nam a2200121Ia 450000500170000000800410001702000220005803500090008010000340008924500950012326000330021865000250025120251022063853.0251022s9999||||xx |||||||||||||| ||und||  a978 1 4221 2287 7  a1937  aMax Bazerman, Michael Watkins 0aPredictable Surprises - the disasters you should have seen coming, and how to prevent them  bHarvard Business Pressc2008  aC-10:Popular Science