00342nam a2200109Ia 450000500170000000800410001703500090005810000320006724500660009926000220016565000450018720251022063910.0251022s9999||||xx |||||||||||||| ||und||  a2583  aPatterson, Grenny, McMillan 0aCrucial Conversations: Tools For Talking When Stakes Are High  bMcGraw Hillc2012  aC-18:Negotiation Trade Import and Export