| 000 | 00403nam a2200145Ia 4500 | ||
|---|---|---|---|
| 005 | 20251022063926.0 | ||
| 008 | 251022s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a978172235161 | ||
| 035 | _a3301 | ||
| 100 | _aBlanchard, Ken and Mcbride, Margret | ||
| 245 | 0 | _aOne minute apology: Powerful way to make things better | |
| 260 |
_bHarperCollins _c2003 |
||
| 650 | _aC-09:General Management | ||
| 942 | _cBK | ||
| 999 |
_c6787 _d6787 |
||